Business Owners Who Made the Switch: Their Results, In Their Words
97.3% client retention rate across 2023–2025. Since our founding in 2012, over 1,400 business owners have trusted us to manage $780M+ in commercial assets. These are the stories behind those numbers — unscripted, unedited, and backed by real financial outcomes.
Every testimonial below represents a real client engagement. We've included verifiable metrics — facility sizes, timelines, and cost savings — because we believe transparency is what separates marketing from evidence. Want to see how our service categories apply to your industry? Each story is tagged by sector.
Thornbury was the only bank where the person doing the pitch was the same person who would manage our account. Marcus sat in our production facility for three hours understanding our manufacturing cycle before he even discussed a credit structure. We have been with Thornbury since 2018, and Priya Sharma — our RM — has been to our facility more times than our old bank's RM visited in eleven years. The $4.8 million revolving facility they structured around our actual receivables cycle changed how we manage cash flow. We are no longer turning down orders because we are waiting for a line increase. Their trade finance desk also reduced our FX hedging costs by 61% on our USD receivables — that alone pays for the entire banking relationship three times over."
— Frank Alderman, CEO
Halton Precision Manufacturing Inc., Oakville, ON
Client since 2018 · $12M annual revenue · 85 employees
Our previous bank literally could not understand our business. We are a managed IT services company — our most valuable asset is recurring revenue contracts, not forklifts or warehouses. They offered us $250K with a full personal guarantee on a $3.8 million ARR business. Thornbury looked at our MRR, our churn metrics, and our contracted pipeline, and structured a $1.2 million revenue-based facility that grew automatically as our business grew. No other bank we spoke to had even heard of revenue-based lending for an IT services company in Canada. Elena's team connected TBL Connect directly to our ConnectWise platform so Thornbury could see our financial health in real time. That level of integration meant our credit reviews happen quarterly with almost no paperwork on our end — the data flows automatically. We have since grown from $3.8M to $6.4M in ARR and our facility scaled right alongside us without a single renegotiation."
— Adrian Cross, Co-Founder & Managing Partner
NovaTech IT Solutions Inc., Mississauga, ON
Client since 2021 · $6.4M ARR · 42 employees
When we were acquiring two dental practices simultaneously with a 45-day closing deadline, our existing bank told us it would take 14 to 16 weeks to process two separate applications. I nearly lost both deals. Thornbury treated the entire acquisition as a single portfolio transaction, underwrote consolidated cash flows, and got us a $2.65 million term sheet in 11 days. Both acquisitions closed a week early. Since then, we have acquired a fifth practice using the same facility framework — Marcus and Priya already understood our growth model, so the incremental underwriting was minimal. The cash sweep automation across our four — now five — locations alone saves us $18,200 annually in manual treasury management costs. And their TBL Connect platform gives me a consolidated view of all five locations on a single dashboard, which our old bank could never do even with one."
— Dr. Amara Osei, DDS, Managing Partner
Meridian Dental Partners, Mississauga, ON
Client since 2020 · 5 practice locations · 67 staff
In construction and engineering, bonding turnaround can make or break your ability to bid on public-sector work. Our old bank's surety desk took six weeks per bond. Six weeks. Thornbury set us up with a pre-qualified surety framework that gets bonds issued in five business days. That single improvement added three viable RFP opportunities per quarter to our pipeline. The accordion feature on our revolving line — where it automatically expands when we upload a signed project contract — means I am never calling a banker in a panic asking for more room. We went from $11.2 million to $17.8 million in revenue in two years, and our working capital position actually improved by 65% over that period because the facility scaled with the contracts. The team at Thornbury understands project-based businesses in a way the Big Five simply do not."
— Dimitri Alexopoulos, P.Eng., President
Atlas Civil Engineering Ltd., Etobicoke, ON
Client since 2019 · $17.8M annual revenue · 110 employees
What impressed me most about Thornbury was not the rate — although the rate was very competitive. It was the fact that they integrated their banking platform directly with our Lightspeed POS systems across three restaurants without us having to hire a consultant or buy additional software. End-of-day deposits reconcile automatically. My restaurant managers got eight hours a week back. Financially, the mortgage consolidation alone saves us over $90,000 annually. But honestly, the time savings and the elimination of manual cash runs changed our operations more than the interest savings. We have since expanded to a fourth location in Niagara-on-the-Lake, and the onboarding for that new account — POS integration, payroll setup, merchant services — took four days. Our old bank took six weeks to onboard a single location. When I look at our relationship tier, the fees pay for themselves within the first month of operational savings alone."
— Catherine Moreau, CFO
Solstice Hospitality Group, Port Credit & Niagara-on-the-Lake, ON
Client since 2022 · 4 restaurant locations · 140+ seasonal staff
Trusted Across 14 Industry Sectors
The five stories above represent a fraction of the industries we serve. Our team of 12 specialists has deep experience structuring credit, treasury, and digital banking solutions for businesses across Southern Ontario — from professional services firms to logistics companies, from medical practices to commercial real estate developers. Every engagement starts with understanding your specific industry dynamics, not applying a generic template.
The Next Story Could Be Yours
Every client relationship begins with a single conversation. No applications. No obligations. No pressure. Our initial consultations typically run 45–60 minutes, during which we analyze your current banking structure, identify inefficiencies, and provide a candid assessment of whether Thornbury is the right fit for your business. If we are, we will show you exactly how — with specific numbers, specific timelines, and specific guarantees.
You can also explore our transparent pricing before reaching out, or learn more about our team and how we work. Our average response time is 4.2 hours during business days — call us directly at (646) 964-8887 or use the form below.
Important Disclosures
Thornbury Banking Ltd. is a member institution of the Canada Deposit Insurance Corporation (CDIC). Eligible deposits are insured up to $100,000 per eligible deposit category per depositor.
Thornbury Banking Ltd. operates under the regulatory oversight of the Office of the Superintendent of Financial Institutions (OSFI). OSFI Registration No. DTI-20120914-ON.
Service fees may apply — see our Schedule of Fees for complete details. Fee schedules are available upon request or at any time through TBL Connect.
Thornbury Banking Ltd. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). MSB Registration No. M21847563.
Client testimonials reflect individual experiences and results. Specific financial outcomes, including facility sizes, cost savings, and revenue figures, are self-reported by clients and may not be representative of all client outcomes. Past performance is not indicative of future results. All lending is subject to credit approval.
Legal Name: Thornbury Banking Ltd. | Registered Office: 3452 Cawthra Road, Mississauga, Ontario L5A 3V9 | Ontario Corporation No. 2489173